NICE has published a quality standard and guidance which aims to ensure that patients have an excellent experience of care in the NHS. The quality standard aims to ensure that patients are given the opportunity to discuss their health beliefs, concerns and preferences in order to individualise their care. The guidance promotes person-centred care that takes into account a patient's needs, concerns and preferences.
This guidance outlines the areas most important to patients’ experience of NHS services. It provides a common evidence-based list of what matters to patients, and can be used to direct efforts to improve services. For example it can be used to help define what questions to ask patients in surveys and in real time feedback.