Clinical Response, Governance and Assurance Manager
Yorkshire Ambulance Service
James Goulding is the Emergency Operations Centre (EOC) Clinical Response, Governance and Assurance Manager for Yorkshire Ambulance Service. With a career spanning 15 years, James brings a wealth of experience and passion to his role, overseeing clinical operations in the 999 control room and leading a skilled multidisciplinary team of clinicians providing remote patient care.
James strives to be at the forefront of innovation and improvement in the field of remote patient care, driving initiatives that enhance the quality of service. He played a pivotal role in designing and implementing the YAS PUSH model and in doing so, fostered closer collaboration with system partners outside of the ambulance service. This model began with Urgent Community Response, then progressed to bringing new and different types of NHS providers on to the framework with the most recent success being mental health crisis services. This has revolutionised how YAS works to support patients in receiving the right care, at the right time.
A champion for patient safety, James led the deployment of the YAS Patient Safety Incident Reporting Framework (PSIRF) within the EOC, taking on the role of Senior Responsible Officer for key trust-recognised PSIRF themes in its inaugural year.
The successful significant improvements in all EOC PSIRF themes during the first year has demonstrated the value of James’ mantra “You can learn, or you blame, but you can’t do both”
