Assistant Director for People Operations
South Western Ambulance Service
Lucy once braved the harsh Canadian winters to pursue a degree in Business Administration at Acadia University, Nova Scotia. After graduating, she returned to the UK in 2002, uncertain about where her career would lead. However, everything changed when she discovered her passion for the People Profession.
In 2010, Lucy joined the South Western Ambulance Service, and from the moment she stepped into the NHS family, she knew she had found where she truly belonged. Starting as an HR Advisor, Lucy dedicated herself to professional growth, earning her CIPD Advanced Diploma in Strategic People Management. Over the years, she honed her expertise, progressing through roles as a People Partner, Head of Employee Relations, and, most recently, Assistant Director for People Operations.
Beyond her role as a dedicated professional, Lucy considers being a mother her greatest achievement. Yet, working for the Ambulance Service remains one of her proudest career milestones. She is deeply passionate about engaging with colleagues, understanding their experiences, and driving meaningful change to enhance workplace culture. A strong advocate for equality, diversity, and inclusion, Lucy has been delighted to see the continued development of the engagement forums that empower colleagues with protected characteristics to share their feedback and experiences.
She is proud to contribute to initiatives that foster a true sense of belonging, ensuring that South Western Ambulance Service continuously learns, evolves, and creates an inclusive environment for all.
