Research / Innovation Presentations

Introduced by Prof Julia Williams, Professor of Paramedic Science.

1: Collaboration and Partnerships – a key to making connections for improvements
Prof Adam Layland
System Partnership Director, YAS

2: Integrated Access Partnership (IAP): Intelligent Mental Health System response
Sasha Johnston
NHSE Clinical Fellow (Mental Health – South West England), NIHR Doctoral Research Fellow, Research Paramedic and SWASFT Senior Mental Health Lead
& Rhys Hancock
Director of Nursing, AHPs & Governance, BrisDoc

3: A qualitative analysis of stressors affecting 999 ambulance call handlers’ mental health and well-being
Prof Liz Breen
Professor of Health Service Operations, University of Bradford

4: NHS Redirect: An outdated concept
Peter Brown
Head of Service, 111, WAST
Dr Mike Brady
Consultant Paramedic NHS 111, WAST

5: Ambulance service safety culture and its relationship with patient safety incident reporting
Aimee Lihou
Head of Quality & Patient Safety, St John Ambulance, Guernsey 

View the Recording

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1: Collaboration and Partnerships – a key to making connections for improvements
Adam Layland

We are constantly operating within a Volatile, Uncertain, Complex, and Ambiguous (VUCA) environment across ambulance services. This impacts on our ability to deliver high-quality standards of care every day. Therefore, there is a necessity to collaborate within integrated care systems to navigate this environment to ensure patient safety is maximised.

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2: Integrated Access Partnership (IAP): Intelligent Mental Health System response
Sasha Johnston and Rhys Hancock

The Integrated Access Partnership exemplifies how collaborative cross system leadership and partnership working can address key population health challenges. Such partnerships embedded in ambulance systems can foster step changes in the way mental health, mental illness, and its treatment are thought about; improving patient safety, non-conveyance rates, and staff welfare.

View the Abstract Poster here.

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3: A qualitative analysis of stressors affecting 999 ambulance call handlers’ mental health and well-being
Prof Liz Breen

Key stressors for 999 ambulance call handers include societal factors, such as public incivility; and organisational factors, such as demanding environment. Communication about the role and its stressors between 999 ambulance call handlers, the organisation, external affiliated/regulatory bodies, and the public needs to be enhanced to reduce stress.

A comprehensive appraisal of the role, management and support mechanisms are needed. Internal and external validation on the role’s importance could enhance well-being and retention.

Representations of 999 ambulance call handlers should be co-developed with them, facilitated by NHS ambulance Trusts in collaboration with national bodies e.g., Association of Ambulance Chief Executives.

View the Abstract Poster here.

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4: NHS Redirect: An outdated concept
Peter Brown and Dr Mike Brady

Colloquially known as NHS Redirect, studies and crew room conversations have considered the impact of 111 on 999 services across the UK.

The rates of 111 calls being passed to 999 services are however less than equal across nations and providers, this session will explore some of the factors behind the rates achieved in Wales and thoughts the role of the single provider culture, system risk management and a confident and competent 111 workforce.

View the Abstract Poster here.

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5: Ambulance service safety culture and its relationship with patient safety incident reporting
Aimee Lihou

This study explored the relationship between safety culture and patient safety incident reporting frequency among clinicians in island ambulance services. It identified low to neutral perceptions of safety culture, with low to medium incident reporting frequency. Testing of a conceptual model provided evidence of significant positive and predictive correlational relationships between total safety culture, some individual domains of safety culture and incident reporting.

The identified relationships pave the way for future quality improvement projects targeting specific areas of safety culture. This presentation will cover the final conceptual model, observed relational paths and make evidence-based recommendations for safety culture improvement.

View the Abstract Poster here.

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