Consultancy Services

Ideas, solutions and expertise in urgent and emergency healthcare


Your gateway to expertise in the UK ambulance service
The Association of Ambulance Chief Executives provides commercial consultancy services that help its clients find answers to specific issues, while increasing efficiencies and improving quality and outcomes.

As the UK’s representative body for public sector ambulance services, AACE is ideally placed with all of the right contacts and expertise to help facilitate the sharing of best practice and the provision of high level advice and guidance to any organisation involved in the delivery of urgent or emergency healthcare.

AACE works with a range of clients from within the UK and abroad, especially those involved in pre-hospital care via an ambulance service that is set up to deliver care to high volumes of people via a public sector service.

However, the expertise that rests within AACE can also be applied to organisations and jurisdictions that provide their local populations with private healthcare solutions too. AACE can advise private sector organisations that may have a requirement to have specialist healthcare provision in place for their workforce, customers or local communities.

Expert advice and consultancy in ambulance service management

AACE provides clients with audit, assurance and advisory services. We help examine an organisation’s operational processes and procedures and then deliver ideas, support and guidance for practical improvements in performance.

AACE’s specialist consultants have many years of senior NHS ambulance experience – both strategic and operational – and can work as part of the client’s team to identify new ways of working to bring ideas from best practice elsewhere and implement change.

Our knowledge in your hands

Some specific services AACE offers include:


  • Strategic planning, ideas generation and implementation of programme development to correct specific problems or issues and improve operational performance.
  • The provision of audit and assurance programmes to ensure compliance with all UK National Health Service (NHS) standard operating procedures, clinical quality requirements and other mandatory legal or financial requirements related to the strategic management and operational running of a public ambulance service.
  • Provision of ‘critical friend’ consultancy to help improve specific aspects of the client’s organisation.
  • Undertaking strategic reviews of ambulance services or specific parts of ambulance services.
  • Benchmarking services against high-performing NHS ambulance service organisations and ensuring compatibility, communication and mutual understanding between second and third party partners.

Mentoring services

  • Provision of highly experienced AACE consultancy personnel to aid the individual professional development of very senior managers.
  • The delivery of operational support and advice on specific organisational performance issues.

Senior manager recruitment

  • Assistance with the identification, recruitment, appointment and mentoring of very senior personnel, up to Chief Ambulance Officer / Chief Executive Officer level.
  • Help with identifying and liaising with suitable candidates for mutually valuable secondment opportunities.

Specialist consultancy

  • This covers any aspect of urgent and emergency care delivery that is deemed to be a specialist area, such as Emergency Preparedness Resilience & Response (EPRR), technical rescue, interoperability, ambulance radio communications and so on.
  • Implementation of Hazardous Area Response Team (HART) – style capabilities.
  • The provision of emergency planning reviews including audits of CBRNe capabilities.


Managing Director
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Consultant, Operational Development and Support to NDOG
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Consultant, Human Resources
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Consultant, Operations
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Consultant, Operations
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Consultant, Human Resources
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Consultant, NHS Leadership, Organisational Development and Executive Mentoring
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Consultant, Strategy and EPRR, and support to QGARD and NASAT
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Consultant, Information Management and Technology
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Consultant, IMT Systems
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Consultant, Operations and Healthcare
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Consultant, Operational Delivery, Leadership and Technology Assurance
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Other staff members may be involved in consultancy assignments where their skills are relevant.

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To discuss any aspect of AACE commercial consultancy services without any obligation, please contact us via one of the methods below.

By post:
Managing Director
Association of Ambulance Chief Executives
25 Farringdon Street

Via our website, using one of the contact forms here.

By telephone, on +44 (0) 207 118 0977