This information is collected from individual ambulance trusts and shows volume of activity and performance levels against required standards (eg responses within 8 or 19 minutes).
In 2014-15:
- The number of emergency 999 calls presented to Ambulance switchboards in 2014-15 was 9.00 million, an increase of 515,506 (6.1 per cent) over last year’s 8.49 million calls. This is an average of 24,661 calls per day or 17.1 calls per minute.
- Of all 999 and 111 calls 6.47 million received a telephone or face to face response from the ambulance service.
- 3.14 million or 48.5 per cent of all calls (999 and 111) classified as category A (most urgent) resulted in a response from an emergency vehicle. Of these 5.2 per cent (164,478) were classed as Red 1 (most serious) and 94.8 per cent (2.98 million) were classed as Red 2 (serious but less urgent). The response rates within 8 minutes are as follows:
Red 1 – 71.9 per cent nationally with 5 of the 11 ambulance trusts achieving 75 per cent or more.
Red 23 – 69.1 per cent nationally with 1 of the 11 ambulance trusts achieving 75 per cent or more Note: National Red 2 data needs to be treated with caution, see note on a pilot scheme for London and South West within the Data Quality statement.
- The Isle of Wight Ambulance Service responded to the largest proportion of Category A Red 1 calls within eight minutes at 80.9 per cent with the London Ambulance Service responding to the smallest proportion at 67.2 per cent.
- The percentage of category A incidents that resulted in an ambulance vehicle capable of transporting the patient arriving at the scene within 19 minutes was 93.9 per cent.
Note: National 19 minute response data needs to be treated with caution, see note on a pilot scheme for London and South West within the Data Quality statement.
