All operational ambulance staff are being encouraged to share their views, opinions and experiences of managing distress, aggression and violence whilst carrying out their day-to-day duties, to help shape a new national training programme designed to help staff safely manage conflict.
The survey can be accessed through your Trust’s communications, intranet or social media channels and takes between just ten and fifteen minutes to complete. If you have any difficulity locating it, please contact Adam or Claire via email, as below.
The training programme is being developed by the Association of Ambulance Chief Executives (AACE) alongside independent conflict management specialists Maybo to provide a suite of skills and strategies that can be used by staff during challenging situations to ensure that essential treatment can be delivered while positive action can be taken simultaneously to ensure the risks to patients and staff is minimised, or even prevented.
Adam Hopper, AACE National Ambulance Violence Prevention and Reduction Operational Lead, says:
We can only make this course bespoke, relevant and ensure that it meets our staff needs if we fully understand the situations being faced and experienced. We would be delighted if you could spare a small portion of your valuable time to help us do this.
The survey will ask people to identify their job role and trust – which is purely so that we can make the training programme bespoke to trends and patterns in individual trusts.
To ensure anonymity, there is no requirement for any other information.
The results of this national survey and how this is then used to shape and develop the training programme will eventually be shared via the AACE website.
For further information contact Adam Hopper at adam.hopper@aace.org.uk or Clare Barnham via: clare.barnham@aace.org.uk
