In the summer months, demand on our Service has risen significantly – at times to 7,000 and even 8,000 999 calls in a 24 hour period. A usual ‘busy’ day will see our 999 control room teams take around 5,500 calls.
Our frontline ambulance crews, 999 and 111 call takers and the many other teams who ensure we can respond to Londoners are working extremely hard, often in very challenging circumstances.
To help us reach patients who need us as quickly as we can, please only call 999 if it's a serious medical emergency.
For urgent medical help when it’s not an emergency, please go to NHS111 online first.
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