Podcast: Ambulance Services are ‘key partners’ in transformation drive

Ambulance services are playing a crucial role in efforts to transform care and services across the country, but must be recognised as indispensable partners in local decision-making if a radical step change in care is to be realised, a panel of ambulance leaders has argued.

Often the one service with oversight of what is happening across multiple sustainability and transformation partnerships (STPs), ambulance services are ideally placed to connect and convene local systems, bringing into the mix a wealth of clinical skills and experience of interoperable systems and integrated pathways.

A new podcast, launched by the NHS Confederation and Association of Ambulance Chief Executives (AACE), explores their role in transformation in detail, providing perspectives from a panel of local and national ambulance service leaders.

Sarah Boulton, EEAST Chair

The 12-minute episode features the views of Lena Samuels, Chair of South Central Ambulance Service NHS Foundation Trust; Sarah Bolton, chair of the East of England Ambulance Service; and Hilary Pillin, a consultant at AACE.

Hilary Pillin, AACE

In a wide-ranging conversation, led by the NHS Confederation’s Phil McCarvill, the panel share insights on how services have adapted ways of working to meet the needs of the evolving health and social care landscape.


Shedding light on examples of interoperable digital systems – including the Thames Valley integrated urgent care model and work in the South East Coast to create a single care plan system – the podcast also explores the unique position of these trusts, workforce opportunities and risks and why these services must be firmly at the decision-making table.

As Lena Samuels concluded;

Lena Samuels, SCAS Chair

Only when you’re in the conversation can you begin to play an active role in shaping services, but also helping to think about where we’re placing resources – and that includes the money aspect, too.

You can listen to the NHS Confederation podcast here. 

Related reading – the IBIS system at SECAmb
SECAmb’s Intelligence Based Information System (IBIS) is used to link the Ambulance Service with wider Health & Social Care professionals, so that together they can provide the right care at the right time in the right place.
Read more and watch the video here.