Sector Support Services

AACE’s operational development and quality improvement offer



Your gateway to ambulance service expertise


Driving improvement in ambulance systems, processes and practices is at the core of AACE’s growing reputation as a provider of expert commercial support services – both in the UK and abroad.

These expert-quality audit, assurance and advisory services are both strategic and tactical and designed to help any organisation involved in the delivery of urgent or emergency healthcare to find answers to specific strategic or operational challenges, while increasing efficiency and improving quality and outcomes.

Any income from this work is ploughed directly into funding additional activity on behalf of AACE members, helping keep membership costs down and enhancing our national impact.

These in-demand support services are currently provided through a group of carefully chosen Subject Matter Experts (SMEs), the majority of whom have board-level experience of ambulance services, supported by the core AACE team. Together they offer a truly unique level of experience and capability to augment a client’s own teams, building their internal capacity and capability quickly and effectively.

Expert advice and support in ambulance service management

Our sector support offering is going from strength to strength, and we are actively growing our client base. Usually working as part of the client’s team, we identify new ways of working to bring ideas from best practice elsewhere and implement change.

During this journey, we help examine an organisation’s operational processes and procedures and then deliver ideas, support and guidance for practical improvements in performance.

My message for those who are interested in our specialist services is to get in touch and start the conversation.

Martin Flaherty, Director of Operational Development and Quality Improvement

Our knowledge in your hands

Some of the specialist areas of support offered by AACE include:

  • Extensive mentoring and coaching support to senior managers and executives.
  • Operational benchmarking, performance reviews and efficiency improvements.
  • Strategic planning and specialist programme management support.
  • Commissioning, stress-testing and delivery of complex demand and capacity reviews.
  • Control services performance improvement initiatives.
  • Supporting and reviewing business intelligence functions.
  • Critical friend audits, peer-reviews, clinical assurance reviews and practical support for paramedic practice.
  • Reviewing emergency planning (EPRR) arrangements and plans.
  • Specialist technical and digital support.
  • Specialist support to HR/OD, Finance and Quality teams.
  • Improving partnership working with trade unions.
  • Working with other established consultancy providers to improve their offer to the ambulance sector.

However, this is not an exhaustive list and AACE members – and non-members – are encouraged to get in touch to discuss their specific challenges and requirements and we will work with you to provide you with the support you need.

For more information about our AACE sector support offering, please email martin.flaherty@aace.org.uk

AACE'S SPECIALIST ADVISORY TEAM

Director of Operational Development and Quality Improvement
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NHS Leadership and Organisational Development
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Operations and Healthcare
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Operational Development and Support to NDOG
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Strategic Financial Support
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NHS Leadership, Organisational Development and Executive Mentoring
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Operational Delivery, Leadership and Technology Assurance
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Operations
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NHS Leadership, Organisational Development and Executive Mentoring
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Clinical strategy / UEC triage and signposting / leadership coaching and mentoring
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NHS Leadership, Organisational Development and Executive Mentoring
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Strategy and EPRR, and support to QGARD and NASAT
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Paramedic Practice
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Operations and Healthcare
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Fleet and Infrastructure
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Organisational Development and Executive Mentoring
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Human Resources and Organisational Development
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IMT systems / digital strategy
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Violence prevention and reduction / risk management
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Operations and Control Services
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To discuss any aspect of AACE commercial advisory services without any obligation, please contact us via one of the methods below.

By post:
Director of Operational Development and Quality Improvement
Association of Ambulance Chief Executives
25 Farringdon Street
London
EC4A 4AB

Via our website, using one of the contact forms here.

By telephone, on +44 (0) 207 118 0977